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Customer-Centric Focus

County government should be efficient, accessible, and helpful. Residents deserve a customer-centric culture that prioritizes ‘getting to yes’.

Bryan believes that county government should be efficient, accessible, and helpful. Since 2022, he has continuously worked to provide the highest level of customer service with a spirit of innovation.

As your County Auditor, Bryan has:

  • Increased Payment Accessibility: Modernized document recording services by implementing credit card processing, providing a convenient payment method for thousands of residents.
  • Overhauled Digital Access: Spearheaded continuous improvements to the Auditor’s website and is currently collaborating with County IT to launch a completely redesigned, user-friendly platform. Bryan also successfully partnered with title industry experts to complete the digitization of all county records.
  • Prioritized the Resident Experience: Instilled a customer-centric culture that prioritizes ‘getting to yes’ for our residents. Despite a significant increase in unfunded mandates and complex regulatory requirements from the state, Bryan has successfully managed the increased workload through process innovation without adding new staff to our customer-facing functions.
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